Customer reviews of T W Automotive

By Jody C on 04 May 2020 | Verified purchase

I cannot rate these guys highly enough. They were prompt and courteous from the outset. In these unprecedented times, buying a car is especially difficult; however with every question answered in detail, photographs and videos of everything I asked for sent within the hour, the whole process was effortless. They even personally delivered the car from almost 200 miles away at no extra cost. I would not hesitate to use T W Automotive again, and I highly recommend them for your next car purchase, from wherever you are in the country. Thanks again guys. Also, my Mini is even better than you described! :)

Reply from T W Automotive on 05/05/20

Hi Jody, firstly thank you so much for taking the time out to leave us a glowing review. Your words are such a joy to read. We are glad we were able to accommodate your every need in these difficult times. Travelling a distance to a happy customer is a pleasure for us to do and we would always be willing to go that extra mile. Enjoy your lovely mini and we also look forward to seeing you again in the future.

By Gregory P on 01 May 2020 | Verified purchase

enquired about car, they described the car in detail, delivered it with in 3 days, cleaned inside and out and filled the tank with fuel just before dropping it off. I would recommend this garage very highly, quality service from a quality garage.

Reply from T W Automotive on 01/05/20

Hi Greg, thank you for your kind review. It was a pleasure meeting you today and as always providing quality service to our customers is key. Enjoy your new BMW and hope to see you again in the future.

By Josh B on 26 April 2020 | Verified purchase

Great service. The guys were really helpful and catered to my needs. Reassured me that they are just a phone call away if I had any questions about the car I had brought. Would definitely recommend.

Reply from T W Automotive on 26/04/20

Hi Josh, thank you for your feedback, we highly value it and glad you enjoyed your experience, we hope you enjoy your lovely new car to the fullest and we hope to see you again in the future

By Neil S on 23 April 2020 | Verified purchase

Superb customer service. The guys went over and above a few times including fixing some paint work prior to the sale, giving the car a full MOT and being very transparent with servicing and health checks. Great attitude which gave me huge peace of mind. I would highly recommend T W Automotive

Reply from T W Automotive on 24/04/20

Hi Neil, thank you so much for your kind words. Your comments are such a joy to read. Customer service is really important to us and we are glad you are happy with the overall experience. It was great meeting you and wish you and your wife happy motoring in your stunning new Bmw.

By Barry R on 05 April 2020 | Verified purchase

Fantastic.... honest & very professional. Thank you TW Automotive for assisting me in purchasing a vehicle. From the initial email/Auto Trader customer enquiry, chat over the phone, ongoing messages & the process of the sale. All very smooth. I'm looking forward to driving many enjoyable miles in my recent purchase. I would certainly deal with TW Automotive again in the future if either myself, family or friends are looking for a new car. Well deserving of the 🌟🌟🌟🌟🌟 review.

Reply from T W Automotive on 04/04/20

Hi Barry, your comments are a joy to read. We enjoyed dealing with you. We wish you all the best with your new car. If you need anything in the future just let us know.

By Nathan N on 02 April 2020 | Verified purchase

Was on a hunt for a Golf GTI. Came across T W Automotive selling one. We managed to turn over a deal within 2 days!! I viewed the car and had it delivered by them all in one day. Free delivery and a full tank of petrol. Cannot complain.

Reply from T W Automotive on 02/04/20

Hi Nathan, thank you for choosing us for the purchase of your lovely Golf GTI, was a pleasure dealing with you and your family. Thank you so much for your feedback it is highly valued

By Zsolt K on 18 March 2020 | Verified purchase

Very happy with my purchase, very friendly and accommodating, helped to set everything up and very pleased with my 2nd purchase from T W Automotive

Reply from T W Automotive on 18/03/20

Hi Zsolt, Thank you for your valued custom. It was a pleasure helping you once again with the purchase of your new Vw Golf Gti. If you need anything in the future just let us know. Enjoy the car.

By melissa H on 04 March 2020 | Verified purchase

Car was exactly as described and presented immaculately. Both of the team were friendly and very professional - would definitely recommend.

Reply from T W Automotive on 04/03/20

Hi Melissa we really value your feedback so thank you for taking the time out for us, we are glad you enjoyed your experience and most of all hope you enjoy your lovely new bmw 1 series

By Jack H on 29 February 2020 | Verified purchase

Very professional, excellent service, I would highly recommend them. I’ve got myself an absolute gem of a car, incredibly happy with it.

Reply from T W Automotive on 29/02/20

Hi Jack, many thanks for your kind words. We hope you enjoy your new car. If you need anything in the future don’t hesitate to get in touch.

By SURESH K on 23 February 2020 | Verified purchase

Great dealer. Was honest about the car in every way. Will use again in near future thanks again.

Reply from T W Automotive on 23/02/20

Hi Suresh, thank you for your review, was lovely meeting you. Enjoy your lovely new Bmw. If you need anything in the future just let us know. Look forward to seeing you again.