Customer reviews of T W Automotive

By Jack M on 03 November 2020 | Verified purchase

Fantastic customer service from start to finish. Answered all questions and were happy to deliver all the way to Cornwall. Completely stress free and the car was exactly as described. Highly recommend them.

Reply from T W Automotive on 03/11/20

Hi Jack, thank you for your splendid review, the best service possible is what we aim to do everytime, we hope you enjoy your lovely M135i and wish you all the best with it, if you ever need us for anything you know exactly where we are

By Mohammed M on 31 October 2020 | Verified purchase

We have recently purchased a used car from T W Automotive, the sales person/director was kind enough to go through all the minor problems they had when they acquired the vehicle and got them fixed. The car we purchased had a minor fault with it but they were willing to fix the issue and have the car delivered to me so I wouldn’t have to take the trouble of traveling 90+ miles again to pick it up. They give a basic warranty with all their vehicles but despite that they are willing to still stay in touch just to make sure everything is ok with the vehicle and that we are happy with our purchase. Very honest and trustworthy people. Very professional and hospitable in the way they carry out their business. After sales care is good too. I would definitely return back to them should I decide to make a future purchase and would recommend them to others.

Reply from T W Automotive on 31/10/20

Hi Mohammed, we are humbled by your feedback it means a lot to us. We are glad you are happy with your overall experience with us, we continue to be the best at what we do and provide the best service wherever possible. Thank you again for your business and we hope to see you again for your next purchase, wish you all the best

By MJK R on 26 October 2020 | Verified purchase

I am over the moon with the service I have received from T W Automotive. I was interested with 1 of their vehicle which was for sale however got advised it was already sold, however our conversation didn't end their. The staff member asked me what exactly I want and I told them what I want and my budget range. The following day I get a call that they have a car for me and shared the details. I was very satisfied as it was more than what I wanted and at a great price. The deal was done and now I have my dream car. I would always come to T W Automotive for any future purchases and would highly recommend them as they can tailor the service to the customers needs. xxx

Reply from T W Automotive on 26/10/20

Mr Shah, we are delighted you are over the moon with your service from us, we strive to be the best at what we do, and glad we could find exactly what you were looking for, we hope you enjoy your stunning golf GTD, and if you need us for anything don’t hesitate to get in touch with us. We look forward to doing dealings with you in the future

By Daniel G on 20 October 2020 | Verified purchase

Went above and beyond would highly recommend them service second to none

Reply from T W Automotive on 20/10/20

Hi Daniel, thank you for your kind words, was a pleasure dealing with you. Customer service is key to us and we are glad we exceeded expectations for you. We wish you all the best with your lovely VXR Nurburgring edition

By Tom G on 07 October 2020 | Verified purchase

Outstanding All Round Service from T W Automotive. Speedy and very friendly Customer Service from both Tee and Waqar who made me feel very confident and comfortable with my purchase. They organised everything I needed to make my purchase. Me and my girlfriend were picked up from the local train station after travelling from Wales to collect my new car. It was in incredible condition. You can see they only find and choose the very best cars to sell. I can't recommend T W Automotive enough to anyone for their superb service and my immaculate Golf GTD. Thank you Tee and Waqar.

Reply from T W Automotive on 07/10/20

Hi Tom, thank you for your incredible feedback, we take pride in every aspect to provide the highest level of service and quality to our customers, thanking you again for your business as you were a pleasure to deal with. We wish you all the best with your stunning Golf GTD, and if you ever need us you know where we are. Wishing you all the best!

By George B on 05 October 2020 | Verified purchase

Great people with honest car absolute pleasure to deal with

Reply from T W Automotive on 05/10/20

Hi George, thank you for your great review, was an absolutely pleasure dealing with you and we hope you thoroughly enjoy your lovely 123D and don’t forget to get in touch if you ever need us

By Ben M on 05 October 2020 | Verified purchase

Perfect car buying experience from the first enquiry to my car getting dropped off, My car finance got accepted in the morning around 11am the car got dropped off later than night at 8pm was very impressed by this, They hand delivered the car from Luton to Runcorn for me, that is going the extra mile, they could of easily put it off with it getting late but they knew I needed the car for work the following week, would give 6 stars is there was an option very good communication also

Reply from T W Automotive on 05/10/20

Hi Ben, thank you so much for taking the time out to leave us such a kind review. Your comments are a joy to read. We are so pleased to have exceeded your expectations on the service we provided you. If there’s anything you need do get in touch. All the best with your stunning BMW.

By Jade J on 20 September 2020 | Verified purchase

Brilliant service, really helpful and love my car. Will defo use them again

Reply from T W Automotive on 20/09/20

Hi Jade, was lovely dealing with you and supplying you with your lovely Mercedes CLC, we wish you all the best with it and hope you get the most out of it

By Liam L on 18 September 2020 | Verified purchase

So happy with my purchase! The company delivered it to me and the car was how they described. Also came with a full tank of fuel which is a great help.

Reply from T W Automotive on 18/09/20

Hi Liam, was a pleasure having your business, thank you for putting your trust in us to complete your distance sale, we are glad you are happy with your purchase and we hope you enjoy it! Don’t hesitate to get in touch if you ever need anything

By Steven R on 12 September 2020 | Verified purchase

Great friendly service that I would highly recommend and buy from again. Thanks guys

Reply from T W Automotive on 12/09/20

Hi Steven, thank you for business and your great feedback, we hope you enjoy your lovely Fiesta ST, and if there is anything you need please feel free to get in touch, wishing you all the best