play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera

Customer reviews of T W Automotive

At T W Automotive we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

 

HIGHLY RATED ON AUTO TRADER FOR OUR CUSTOMER SERVICE 2020

Write a review

T W Automotive

T W Automotive
5
5.0

Based on 230 customer reviews

Powered by


  • 5

    By Billy Eyres on 01 December 2021 | Verified purchase

    Excellent friendly team no pressure sales car was even better than when I saw the advert highly recommend this company and I come over 200miles to view the car, couldn't be happier 👍

    Reply from T W Automotive on 02/12/21

    Hi Billy, thank you for your fantastic feedback. It is very humbling to read. It was great meeting you and thank you for putting your trust in us to travel more than 200 miles to buy your stunning Audi A5. Happy motoring. Team T W Automotive


  • 5

    Highly recommend, friendly, attentive! 5*

    By Stephen Rice on 30 November 2021 | Verified purchase

    Great service, very helpful, extremely attentive and went above and beyond to make me feel comfortable.

    Reply from T W Automotive on 30/11/21

    Hi Stephen, thank you for your fantastic feedback and thank you for putting your trust in us to buy remotely. If you ever need us for anything please get in touch. Enjoy your fab Bmw X3


  • 5

    Professional, friendly, experts!!!

    By Harjit Johal on 28 November 2021 | Verified purchase

    Hi, I brought my Golf GTD Mark 6 from TW Automotives. From my initial enquiry call to the transfer of documents I received a professional and friendly service. T took his time out to answer all my queries regarding the history of the vehicle. I drove a long way to view the car so was happy to find that the car the car and documents were exactly as described. The car looks and drives perfect. The showroom had many other well cared for prestine motors, these guys know how to pick cars. I would buy from TW with confidence again and recommend them to friends and family. Cheers Mr H Johal

    Reply from T W Automotive on 29/11/21

    Hi Mr Johal, thank you for your generous review and feedback, it was an absolute pleasure supplying you with your stunning golf gtd mk6 and we hope you and your family get the most out of it. We look forward to doing business with you in the near future. In the meantime if you need us for anything you know exactly where we are


  • 5

    Brilliant & trustworthy!

    By Iain Humphrey on 24 November 2021 | Verified purchase

    Amazing service. TW Automotives we’re friendly, knowledgable, helpful and most importantly honest & trustworthy. Looking for our first family car with our new born and the guys we’re so helpful and reassuring. Brilliant service and aftercare options. We will be back and recommending to all of our friends & family when they are in need of a car.

    Reply from T W Automotive on 24/11/21

    Hi Iain, thank you for taking the time out to leave us such a glowing review. Your words are a joy to read. It was a pleasure meeting you and your wife and supplying you with your new car. If you ever need us for anything please don’t hesitate to get in touch. Happy motoring in your new vw tiguan.


  • 5

    Trustworthy Dealer, great car, great customer service.

    By Xinzhe on 03 November 2021 | Verified purchase

    Bought a BMW 3 series touring from them. I’m a foreigner, and it’s my first time purchasing a car in the UK. Nervous about buying a car in the UK at first, but with their patience and helpful attitude, every step seems so easy. Insurance takes around an hour, the helping stuff using his lunchtime to wait and assist me. Even when I had already purchased the car, they didn't forget to ask whether I returned home safely and offer further assistance. Great customer service! Also, the car is excellent! They sanitised it in and out. Even cleaner than the picture posted. The condition of the car is great and fairly described by them. Really appreciate I could met a dealer this great at first time of purchase. Their garage is super clean, and I saw a bunch of great Audis and BMWs in it. If you are looking forward to buying a used car in superb condition, they are the best choice!👍🏻👍🏻👍🏻👍🏻

    Reply from T W Automotive on 03/11/21

    Hi Xinzhe, thank you for your great feedback, we are truly humbled by it. We are glad you were made to feel at ease as we know how daunting a process this can be especially purchasing a car first time in the UK, it was a pleasure dealing with you and thank you for coming all the way down from Southampton to purchase your stunning 320 Touring, we hope you get the most out of it. We are truly passionate about what we do and we endeavour to be there for you should you need us for anything in the future


  • 5

    By Adam F on 25 October 2021 | Verified purchase

    Purchased a 2007 Audi S3, and received fantastic customer service throughout. Both members of the team were very professional which made it an easy and friendly process. The car couldn’t of been in a better condition. Would definitely recommend TW Automotive to friends and family.

    Reply from T W Automotive on 25/10/21

    Hi Adam, many thanks for leaving us a glowing review. Thank you for making the 3 hour trip down to collect your stunning Audi S3. We wish you all the best with it.


  • 5

    By Marshall Charlesworth on 23 October 2021 | Verified purchase

    I have been extremely impressed with TW automotive from start to finish particularly as a remote buyer ,Waqar’s customer experience has been excellent along with the vehicle we bought I highly recommend these guys.

    Reply from T W Automotive on 23/10/21

    Hi Marshall, thank you for your feedback. It’s a joy to read, thanking you once again for your business and putting trust in us to purchase your stunning BMW X5 remotely via our delivery service. We wish you all the best with it


  • 5

    By Ian Honeywood on 17 October 2021 | Verified purchase

    Genuine honest motor traders presenting the car in its best possible form for its age and recorded mileage. Prompt at answering the phone and knowledgeable about cars in general. Would highly recommend.

    Reply from T W Automotive on 17/10/21

    Hi Ian, thank you for for your kind review it’s always humbling to hear positive feedback from our customers.It was nice meeting you and providing you with your lovely Audi Q5. Wishing you and your wife all the best in your new car.


  • 5

    Brilliant service from start to finish, highly recommended

    By Paul Cross on 10 October 2021 | Verified purchase

    We couldn't have asked for a better service from Tee & Waqar at TW Automotive. The car unfortunately encountered a mechanical issue on the way to be delivered to us but the guys got the car diagnosed immediately and had a specialist undertake repairs on the vehicle to ensure that it was back to 100%. They kept us up to date every step of the way and offered a full refund at any point if we decided we had found something else. Day of delivery the guys kept us up to date as they had done previously and went out of their way to get the car to us as soon as the specialist gave the green light on the car. They had it cleaned locally to ensure we took delivery of a sparkling clean car, throughout our dealings with them they have been professional and forthcoming with information, I'd highly recommend TW Automotive to anyone looking to buy their next car.

    Reply from T W Automotive on 10/10/21

    Hi Paul, thank you for your wonderful feedback, we are truly humbled by it. Glad we could fo above and beyond to exceed expectations and get the car 100% for you. We hope both you and your wife get the most of the car, we pride ourselves on customer service and this is second to none for us, and we wish to do business with you again. All the best with your amazing 525D M Sport


  • 5

    By Anonymous on 09 October 2021 | Verified purchase

    Brilliant service very professional

    Reply from T W Automotive on 09/10/21

    Hi, thank you for the feedback. Was great meeting you and was a pleasure providing you with your stunning Vauxhall Insignia.